Privacy Policy

The BITFEX (“we” or “us”) is a property of and belongs to Ananta Global Tech Limited, registered in Republic of Seychelles under the registration number (206816).

Your privacy is important to us. This Privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ is being used online. Please read our privacy policy carefully to understand our views and practices regarding your personal data and how we will handle it. By visiting (website) you are accepting and consenting to the practices described in this policy

Information that we collect, and How we use it

Bitfex collects information from our users when they create their account on our website or app, when they request copies of publications, when they respond to a survey that we run or fill in forms on our website, seek additional information regarding our services, from public sources, from examination of public and private blockchains, from third parties who are entitled to disclose that information to us and when they apply for a job with us. Some of the forms for Bitfex registration, enrolment, account setup, and other purposes may ask users to give us contact information, unique personal identifiers, financial information, subject areas of interest, and/or demographic information.

In some cases, we may be mandated by law to collect certain types of personal data about users.

Wherever we collect personal data from our users, it will generally be done from our end. However, in some cases we may collect personal data from a third party, such as through our users’ representatives, contractors who provide services to us or third party who act as referral to us.

The kind of personal data that we collect and hold about users include: identifying information such as your name and date of birth; contact information such as your postal address, email address and telephone number; social media handles and other social media profile information that you make available to us or the public; financial information such as bank account or other payment details; online identifiers that may also constitute personal data, such as your MAC address, computer and mobile device unique device ID and IP information based on your internet connection settings; blockchain identifiers, such as blockchain addresses and public keys; usernames and passwords that you create when registering for an account with us; details of any products or services that we provide to you; information about how you use the products and services we provide; records of our communications with you, including any messages you send us ; identity verification information, such as images of your government issued ID, passport, national ID card, utility bill or driving license.

Without this information, we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services), to respond to queries or requests that you submit to us and to protect against the risks of cybercrime, fraud and money laundering & terrorist financing.


We use cookies and pixel tags to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customizing parts of our websites based on your preferences and past activities on those websites). “Cookies” are small text files created and stored on your hard drive by your internet browser software, in order to hold relevant information about the web page you are currently viewing. Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this. While you will still be able to browse our websites with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly. “Pixel tags” (also called clear GIFs, web beacons, or pixels) are small blocks of code on a webpage that allow websites to do things like read and place cookies. The resulting connection can include information such as the person’s IP address, the time the person viewed the pixel and the type of browser being used.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use our website.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Storage and Security of personal Data

We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats that you become aware of.

We also take steps to monitor access to and modification of your information by our staff and ensure that our staff are aware of and properly trained in their obligations for managing your privacy.

If you are a registered user of our services, the security of your personal data also relies on your protection of your personal data and particularly any identity information and your secure access credentials (e.g. password and mobile authentication device or service) used to access Bitfex Services. You must not share your secure access credentials with anyone. If you lose your secure access credentials or share them with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your secure access credentials, please change them immediately and also contact us at immediately.

How Long Will We Retain Your Personal data?

We retain your Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. The criteria we may use to determine the retention period for certain categories of data includes:

Except where prohibited by law, this period may extend beyond the end of your relationship with for so long as is necessary for audit or other accounting or regulatory purposes. When Personal Data are no longer needed we have procedures either to destroy, delete, erase or convert it to an anonymous form.

After you have terminated your use of our Services, we reserve the right to maintain your Personal Data as part of our standard back up procedures in an aggregated format.

It is obligatory for the Company to process your Personal Data for the Core Purpose as stated above, without which some services or features provided by us may be affected. If we do not have your consent to process your Personal Data for the Ancillary Purposes, we will not be able to keep you updated about our future, new and/or enhanced services and products. If you do not wish to receive emails about our updates, newsletters, surveys or promotions, please send an email to


You may request to obtain information of your personal data and also update or make amendments to your personal data by making a request by email to our support team (

We will endeavor to provide the information back to you as soon as practicable. However, we also reserve the right to validate all requests for the authenticity of the request.

Compliance with law

We comply with all applicable privacy laws and regulations. We may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of the website and the App or a violation of any restrictions on use of materials provided in or through the website, we may disclose personal user information to our affected business partners or legal authorities.

Third Party Sites

Some pages made available through Bitfex Services include links to third-party websites. These sites are governed by their own privacy requirements and policies, and Bitfex is not responsible for their operations, including but not limited to their data protection practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


If you have any questions about this Privacy Policy or the collection and use of information by us, please contact us: